Refund & Return Policy
At Iurvda, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.
Returns
Due to hygiene and safety reasons, opened or used hair oil products cannot be returned or exchanged.
Returns may be accepted only if:
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The product is damaged during transit.
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You received the wrong product.
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The product is defective upon arrival.
Return Request
Please contact us within 48 hours of receiving your order.
Include:
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Order number
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Full name
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Photos or videos of the issue
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A brief description
Refund Eligibility
Refunds are approved after our team verifies the reported issue.
If approved:
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Refunds are issued to the original payment method.
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Processing typically takes 5–10 business days, depending on your bank or payment provider.
Replacement
Where appropriate, we may offer a replacement instead of a refund.
Non-Returnable Items
The following items are not eligible for return or refund:
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Opened products
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Used products
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Products damaged due to misuse
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Products returned without prior approval
Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, cancellation is no longer possible.
Contact Us
For return or refund assistance:
Email: iurvdaa@gmail.com
Please include your order number for faster support.