Refund & Cancellation Policy

Refund & Cancellation Policy

At iurvda, we are committed to providing premium-quality personal care products and a smooth shopping experience. If you experience any issues with your order, we're here to help.

This Refund & Cancellation Policy explains when an order can be cancelled, returned, exchanged, or refunded. 

1. Order Cancellation

Orders may be cancelled before they are dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled. However, if eligible, you may request a return or replacement in accordance with this policy.

To request a cancellation, please contact us as soon as possible at support@iurvda.com with your order number.

2. Returns & Replacements

Due to the nature of personal care and cosmetic products, we are unable to accept returns of products that have been opened, used, or tampered with for reasons of hygiene and customer safety.

However, we will gladly assist if:

  • You receive a damaged product.
  • You receive the wrong product.
  • Your order is incomplete.
  • The product is defective due to manufacturing issues.

Please notify us within 48 hours of delivery by emailing support@iurvda.com with:

  • Your Order Number
  • A brief description of the issue
  • Clear photographs of the product and packaging

Failure to report the issue within this period may affect our ability to process your request.

3. Refund Eligibility

Refunds may be approved under the following circumstances:

  • The order is cancelled before dispatch.
  • A replacement product is unavailable.
  • The product received is confirmed to be damaged or defective.
  • An incorrect product was delivered and cannot be replaced.
  • The order cannot be fulfilled by iurvda.

Refund requests are reviewed individually to ensure a fair resolution.

4. Non-Refundable Situations

Refunds will generally not be provided in the following situations:

  • The product has been opened or used.
  • The customer changes their mind after delivery.
  • The product has been damaged due to improper handling or misuse.
  • Minor differences in packaging or product appearance resulting from manufacturing updates.
  • Delivery delays caused by courier services, weather conditions, customs procedures, or circumstances beyond our reasonable control.

5. Refund Process

Once your refund request has been reviewed and approved, the refund will be initiated to the original payment method used during the purchase.

Refunds are generally initiated within 2 business days of approval.

Depending on your bank, card issuer, or payment provider, it may take 5–7 business days for the refunded amount to reflect in your account.

6. Failed or Cancelled Payments

If a payment is deducted but your order is not successfully placed, the amount is generally reversed automatically by your bank or payment provider.

If you experience any issues, please contact us at support@iurvda.com, and we will assist you in resolving the matter.

7. Contact Us

If you have any questions regarding cancellations, returns, replacements, or refunds, please contact us.

iurvda

Website: www.iurvda.com

Email: support@iurvda.com

Phone: +91 8882869177