TERMS & CONDITIONS
Terms & Conditions
Welcome to iurvda.
These Terms & Conditions ("Terms") govern your access to and use of www.iurvda.com ("Website"), including the purchase of products offered through our Website.
By accessing, browsing, or placing an order on this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please discontinue using the Website.
These Terms apply to all visitors, customers, users, and anyone who accesses the Website
1. About iurvda
iurvda is a premium Ayurvedic personal care brand focused on creating thoughtfully formulated products inspired by traditional Ayurvedic principles and modern craftsmanship.
Our first signature product, NEEK ELIXIR, is a premium Ayurvedic Hair oil developed to support a consistent hair care routine using carefully selected botanical ingredients.
Business Details
Brand Name: iurvda
Website: https://iurvda.com
Address
Sec-110, Village Bukharpur
Ballabgarh, Faridabad
Haryana, India
Support Email
Customer Support
+91 8882869177
2. Acceptance of Terms
By accessing or using this Website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.
You agree that all information provided by you while using the Website, including during account registration or order placement, is true, accurate, complete, and kept up to date. You also agree to use the Website only for lawful purposes and in compliance with all applicable laws and regulations.
If you do not agree with any part of these Terms & Conditions, please discontinue using this Website.
3. Products
iurvda offers premium Ayurvedic personal care products intended for external use.
Our current product includes:
NEEK ELIXIR – Premium Ayurvedic Hair oil
Future products may include:
- Hair Oils
- Personal Care Products
All products are manufactured and packaged with care using selected ingredients and quality control processes.
Product images are for illustrative purposes only. Due to lighting conditions, device displays, packaging improvements, or manufacturing updates, actual products may vary slightly from the images displayed on the Website.
4. Product Information
We make every reasonable effort to ensure that all descriptions, benefits, ingredients, and usage instructions displayed on the Website are accurate.
However,
- Individual results may vary.
- Product performance depends on consistent usage.
- Hair growth, scalp condition, and hair health differ from person to person.
- No product should be considered a substitute for professional medical advice.
Information published on this Website is intended for general informational purposes only.
Customers with known allergies, sensitive skin, or existing medical conditions should consult a qualified healthcare professional before using any product.
A patch test is recommended before first use.
5. Website Usage
You agree to use this Website only for lawful purposes.
You must not:
- Attempt unauthorized access to our servers.
- Copy or reproduce Website content without permission.
- Upload malicious software.
- Misrepresent your identity.
- Use automated software to scrape Website data.
- Disrupt Website functionality.
- Engage in fraudulent activities.
Violation of these Terms may result in suspension or permanent restriction of access to the Website.
6. Account Responsibility
If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials.
You agree to:
- Keep your password secure.
- Notify us immediately of unauthorized account access.
- Ensure information remains accurate.
iurvda is not responsible for losses arising from unauthorized access caused by your failure to safeguard your account credentials.
7. Pricing
All prices displayed on the Website are in Indian Rupees (INR) unless otherwise specified.
Prices include applicable taxes where required.
Shipping charges, if applicable, will be displayed during checkout before payment.
Prices may change without prior notice.
Such changes will not affect orders already confirmed by us.
8. Order Acceptance
Placing an order does not guarantee acceptance.
Orders become confirmed only after:
- Successful payment authorization
- Product availability
- Internal verification
We reserve the right to refuse or cancel an order if:
- Incorrect pricing is displayed.
- Fraudulent activity is suspected.
- Payment verification fails.
- Product becomes unavailable.
- Delivery location cannot be serviced.
- Information provided is inaccurate.
If payment has already been received, any approved cancellation initiated by us will be refunded in accordance with our Refund Policy.
9. Payment
Payments made through iurvda.com are securely processed using Razorpay.
Available payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Other supported payment options
Payment information is encrypted and securely processed by Razorpay.
iurvda does not store or have access to your complete debit card, credit card, CVV, UPI PIN, banking passwords, or other sensitive payment credentials.
Customers are responsible for ensuring that payment information provided during checkout is accurate.
10. Shipping
Orders are normally processed within 1–2 business days after payment confirmation.
Estimated delivery times:
India
- Metro Cities: 2–5 Business Days
- Other Cities: 3–7 Business Days
- Remote Areas: 5–10 Business Days
United Arab Emirates (UAE)
Estimated delivery generally ranges between 7–14 business days, subject to customs clearance, courier operations, and local regulations.
Delivery timelines are estimates only and may vary due to circumstances beyond our control.
11. International Orders
Customers placing international orders are responsible for complying with local import regulations.
Any customs duties, import taxes, VAT, or additional government charges imposed by the destination country shall be the responsibility of the customer unless otherwise stated during checkout.
Delivery timelines may be extended due to customs inspections or local courier delays.
12. Cancellations
Orders may be cancelled before shipment.
Once an order has been dispatched, cancellation requests may not be accepted.
Detailed information regarding cancellations and refunds is available in our Refund & Cancellation Policy.
13. Intellectual Property
Unless otherwise stated, all content on this Website is owned by iurvda.
This includes but is not limited to:
- Brand name
- Logos
- Product names
- NEEK ELIXIR
- Product descriptions
- Photography
- Packaging designs
- Graphics
- Illustrations
- Icons
- Website layout
- Videos
- Written content
No content may be reproduced, copied, distributed, modified, or commercially used without prior written permission from iurvda.
14. User Reviews
Customers may voluntarily submit reviews or feedback.
By submitting reviews, you grant iurvda a non-exclusive, royalty-free right to display, reproduce, or publish such content on our Website or marketing materials.
We reserve the right to remove reviews containing:
- Offensive language
- False claims
- Spam
- Illegal content
- Personal attacks
15. Medical Disclaimer
NEEK ELIXIR and all other iurvda products are cosmetic and personal care products.
They are not medicines, medical treatments, or pharmaceutical products.
No statement on this Website should be interpreted as medical advice, diagnosis, treatment, or prevention of any disease.
Customers experiencing persistent hair loss, scalp disorders, allergic reactions, or other medical concerns should seek advice from a qualified healthcare professional.
16. Limitation of Liability
To the fullest extent permitted by law, iurvda shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:
- Use of our Website
- Product misuse
- Delayed deliveries
- Temporary Website interruptions
- Third-party courier delays
- Force majeure events
Our total liability, if any, shall not exceed the purchase price paid by the customer for the affected order.
17. Third-Party Services
Our Website may use third-party services for payment processing, shipping, analytics, customer communication, and website functionality.
These services operate under their respective privacy policies and terms.
iurvda is not responsible for the practices or content of third-party websites.
18. Privacy
Your privacy is important to us.
Please review our Privacy Policy, which explains how personal information is collected, used, and protected.
By using our Website, you consent to the practices described in our Privacy Policy.
19. Force Majeure
iurvda shall not be liable for delays or failures caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Floods
- Fire
- Pandemic
- Government restrictions
- War
- Labour strikes
- Internet failures
- Power outages
- Courier disruptions
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from the use of this Website shall be subject to the exclusive jurisdiction of the competent courts in Faridabad, Haryana, India.
21. Changes to These Terms
We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice.
Changes become effective immediately upon publication on this Website.
Customers are encouraged to review these Terms periodically.
22. Contact Information
For any questions regarding these Terms & Conditions, please contact us.
iurvda
Website: https://iurvda.com
Email: support@iurvda.com
Phone: +91 8882869177
Registered Address:
Sec-110, Village Bukharpur
Ballabgarh, Faridabad
Haryana, India